FAQS – Anima Iris

FAQS

How long does it take to process my order?

All items take about 24 - 48hrs to process before shipping and will ship within 2 business days if the item is in stock. If not, the item will be handcrafted for you and shipped in 3-6 weeks. Orders are processed pending item availability and credit card verification. ANIMA IRIS will contact you via email if there are any issues with your order.

What method of payment is accepted?

Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, and Apple Pay

Do you offer complimentary shipping?

We currently offer complimentary shipping on all orders over $300 within the contiguous United States. Expedited shipping is available for $15.

DOMESTIC RATES

GROUND - Free on all U.S orders over $300. $4.95 shipping fee on orders below $300. 

Do you offer international shipping?

Yes! We offer international shipping. We offer a $10 flat rate shipping fee to Canada. For other countries, the shipping fee will be directly calculated during checkout.

What if I refuse my order at delivery?

If an order is refused at delivery and returned to us, you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment. If we have to re-ship the item, you will be invoiced for the cost of shipping which must be paid prior to re-shipment. 

How do you ensure the quality of your products even though they are handcrafted?

Since our products are handmade and as a way to eliminate waste, no bag is identical to the next. However, we have a set of characteristics that each bag has to fulfil before we regard it as ready-to-ship.

Is there a warranty on my product?

We are currently unable to offer warranties on your ANIMA IRIS product. However, if you experience issues with your item please email us and we will help you. Your happiness with your Anima Iris piece[s] is very important to us!

How do I take care of my bag?

Most Anima Iris purses are cleaned and protected with the Apple Brand rain and stain water repellent. However, we recommend that you avoid sticky liquids and water from coming in contact with your purse. We also recommend that you routinely clean the interior of  your purse. For exterior cleaning (and interior for purses with leather interior) we recommend the Apple Brand leather and conditioner kit. Please note, some leathers do not react well with this cleaning kit and we recommend that you do a sample test first to ensure it will work well, or you can email us at shop@animairis.com and we will let you know if your specific piece is a good match for this product. 

Will there be restocks of sold out styles?

Restocks are very rare, and if a style does return it is only likely in a similar, but not the exact leather. In keeping with our promise to being sustainable and socially responsible, we source our leathers in limited quantities and produce in limited batches. Therefore, if you see something you really like be sure to grab it before someone else does! If we have not yet offered a restock or pre-order of the item, please email us. We will try our best to assist and create an individual product just for you. 

Do you cover lost or stolen packages?

If your package is lost or damaged in transit, please email us immediately. We cannot make any guarantees, but your satisfaction is our priority and we want to help get your ANIMA IRIS to you. If you need to make a change to your shipping address, email us at shop@animairis.com as soon as possible. We can amend the address as long as the package has not left our facility. We can try to re-route a package once it has shipped but unfortunately there is no guarantee. 

Can I return a sale item?

Items purchased with a discount code may be returned within 14 days of receipt. Any product marked as sale cannot be returned. 

What is your return/cancellation policy for shipments?

All items in their original condition can be returned for store credit only within 14 days of delivery. For order cancellations (before and after they ship), we are only able to offer store credit. Orders cannot be cancelled once they ship. Should you have any questions prior to purchasing, we are always happy to assist. Please email us at shop@animairis.com for any questions. 

How do I process a return?

Email us shop@animairis.com We will send you a shipping label to return your item. The full cost of your label will be deducted from your store credit). 

Will I be charged for return shipping?

For all returns, you will pay in full for the cost of return shipping. We will send a label, which will be deducted from the store credit.

 Are Pre-Order shipping dates guaranteed?

Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.

What if I need to adjust or cancel my order prior to shipment?

Once your order is placed, we are able to alter your order as long as it has not yet left our facility. Please email customer care as soon as possible to adjust any details. Should you decide you would like to change your order for any reason, we are happy to cancel your current order so that a new order can be placed. Please note once your item has shipped we will not be able to cancel your order with the carrier.

How can I track my order?

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item.

Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn’t begun tracking, please allow some time. If the tracking does not update within 24 hours, please email customer care at  shop@animairis.com to assist. 

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